Frequently Asked Questions
Everything you need to know about your microneedling journey with Dr. Pen UK.
Are your Dr. Pen devices genuine?
Yes, we are an authorized retailer of Dr. Pen products. Each device comes with a unique verification QR code that can be scanned to confirm its authenticity on the manufacturer's official website.
How long does shipping take within the UK?
We offer standard and express shipping options. Standard delivery typically takes 2-3 business days, while express shipping ensures your order arrives within 1 business day if placed before our cutoff time.
What is your return policy for hygiene products?
Due to the nature of beauty and skincare tools, we can only accept returns on unopened and unused items in their original sealed packaging within 14 days of delivery to maintain strict hygiene standards.
Do the devices come with a warranty?
All Dr. Pen devices purchased through our store include a 12-month manufacturer's warranty covering any technical defects or mechanical failures under normal use conditions.
How often should I replace the needle cartridges?
Needle cartridges are strictly single-use only. For safety and hygiene, you must dispose of the cartridge after every treatment and use a new, sterile one for your next session.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. For your convenience, we also offer secure checkout via PayPal and interest-free installment plans through Klarna.