Returns & Exchanges
At Dr Pen UK, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for unused, unopened items in their original professional packaging.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and reason for return to receive your unique Return Authorization (RA) number.
Prepare Your Package
Securely pack your items in their original condition, ensuring all sterile seals remain intact, and clearly mark the RA number on the outside of the parcel.
Ship to Dr Pen UK
Send your return using a tracked postage service to our UK distribution center to ensure safe delivery and confirmation of receipt.
Inspection and Refund
Once our quality control team verifies the items are in resaleable condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing